Well, "Hopeless" is what springs to mind.
Our lift has been erratic in its performance since the beginning of December.
That's ok for me, but my neighbours are elderly and now it's not funny anymore.
I can't get through to anyone on the phone and my emails are answered with standard responses,
Nobody, but nobody, will take any responsibility for this kind of thing.
The standard of work, if it's ever carried out, is appalling
I feel a campaign coming on......
What office do they come under Jaybee? can you look in their tenancy agreement because certain repairs have to be completed with a set limit..What type of repair needs doing? are they contractors or southwarks own workman, we used to have a department called 'small works' and they were brilliant and could turn their hand to anything.
Lodge a complaint with the council JayBee, it gets things done so much quicker. I lodged a complaint after 2 and a half weeks of living with a broken front entrance door and they moved faster than I've ever seen them move.
Complain and copy said complaint to Simon Hughes and a local Lib Dem councillor (look up which ones cover your area on the council's website). I have learned from a friend that this usually illicits an almost instant response.
Just email [email protected] with your details. I hate it when the lift doesn't work, it actually gets in the way of your normal life, as going in and out is such a major effort. You don't need it when you are bringing your Xmas turkey home, carrying it up loads of stairs.
I susoect that what Phoney says isn't that far from the truth. Before our lift was upgraded, an engineer told me that ours (and other 60's blocks) had lifts that were so old they had to get a guy to make the parts specially. Several engineers commented how difficult it was to get parts and that it was done by a specialist (so I think that bit is true) however this particular engineer suggested this man made them in his shed, which made me smile (before lugging my shopping up 7 flights).
I can picture herdsmen in Outer Mongolia beating pieces of metal into the right shape and bringing them in big herd packs down from the Steppes to be flown to Heathrow. Really, it's the only explanation as to why parts take so long to arrive.
I have to organise and deal with contractors on a daily basis,getting them to attend is quite a challenge,we have (supposedly) 3 day response time for lifts unless someones stuck and then it's 4 hours,and that's in a corporate enviroment,I wonder what sort of response time would be in place in a social housing contract,pay peanuts.....
The response is how the companies performance is measured,so you generally get an apprentice on a recce (think triage at A&E),I wouldn't be surprised if the lift in question has already been looked at and faults reported back to the company/council.