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Right to Manage

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Thursday 6 September 2018 1.07pm
Hi all,

Has anyone in the area had any experience of organising Right to Manage on their block of flats? We've been bashing our head against a brick wall trying to deal with our current property managers, a huge company who have more properties then they can handle. Pretty much all the residents are complaining, the gardens are still a mess and it hasn't been cleaned in weeks!

I'm hoping for some recommendations on companies that you may have switched to, or any experiences you've had of the process. It would be great to find a property management company who already operate in the area.

Thank you for your help!
Thursday 6 September 2018 3.39pm
We are considering it but not this year. A couple of info sources (perhaps you've already consulted Mr Google and found these)

lease advice

urban owners
Tuesday 11 September 2018 7.01pm
At Empire Square(SE1 4NL) we have been working with the Managing Agents,First Port for several successful years.Contact me,[email protected] for further info.
Erich Hahn
Monday 24 September 2018 4.03pm
We're with First Port and they're absolutely useless! Our team seem to be looking after loads of other properties, clear signs of neglect all over the place, increasing service charges. Glad to hear you have had a better experience?
Wednesday 26 September 2018 1.56pm
We went through the RTM process a few years back at The Circle. The hardest part was getting 50.1% approval from residents we're a huge block of over 300 dwellings, with many second homes/foreign owners.

Once we got through that, we had a few management companies pitch, and went with Rendall & Rittner. They've been good for the most part with a lot of that due to a vocal resident committee pushing on a number of issues.
Thursday 27 September 2018 1.21pm
exigo wrote:
Once we got through that, we had a few management companies pitch, and went with Rendall & Rittner. They've been good for the most part with a lot of that due to a vocal resident committee pushing on a number of issues.

That is a very good point. It's vital to keep monitoring the managing agent's service levels, response time, costs, etc., and that needs a group of tenants who will be tenacious in that process! Even better if you have some residents who have a legal or financial background who are willing to get involved. Apart from being unpaid, it can (literally) be a thankless task being part of such a group, but don't take it for granted that maintenance issues will always be dealt with promptly and cost effectively. Unfortunately, it can be a long process of re-tendering if it becomes necessary to change agents. For all the fine promises, assessing the quality of service that leaseholders will actually get is a bit of a leap of faith.
Friday 28 September 2018 12.30pm
spartacus wrote:
exigo wrote:
Once we got through that, we had a few management companies pitch, and went with Rendall & Rittner. They've been good for the most part with a lot of that due to a vocal resident committee pushing on a number of issues.

That is a very good point. It's vital to keep monitoring the managing agent's service levels, response time, costs, etc., and that needs a group of tenants who will be tenacious in that process! Even better if you have some residents who have a legal or financial background who are willing to get involved. Apart from being unpaid, it can (literally) be a thankless task being part of such a group, but don't take it for granted that maintenance issues will always be dealt with promptly and cost effectively. Unfortunately, it can be a long process of re-tendering if it becomes necessary to change agents. For all the fine promises, assessing the quality of service that leaseholders will actually get is a bit of a leap of faith.

Very much so. We have a lawyer, a banker and an architect on ours, amongst others.

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