Helpdesk Team Member

Coin Street Community Builders is a social enterprise responsible for developing and managing a significant part of London’s South Bank. We have transformed a largely derelict area into a thriving place for people to live, work and visit by creating co-operative homes, public realm shops, restaurants and meeting spaces. The 13-acre estate also includes designer-maker studios, gallery and exhibition spaces, parks, the riverside walkway and a family and children’s centre.

As a social enterprise income that we generate stays in the neighbourhood. It’s used to improve and maintain our assets including managing and maintaining Bernie Spain Gardens and the riverside walkway, providing a range of programmes and activities for families, children, young people, adults and older people in Waterloo and North Southwark.

We have an exciting opportunity for a Help Desk Team Member. This role is responsible for providing a friendly, knowledgeable and reliable front of house service to users of the Coin Street neighbourhood centre and all those enquiring about Coin Street products and services.

This role is responsible for supporting the early shift. The successful candidate must be able to work 07.45-4.15pm, Monday – Friday. We require someone with flexibility to be able to accommodate shift changes, earlier working or other shifts, including some weekend.

You will be responsible for opening the centre and to provide a first class welcoming experience to all our customers, community and visitors in general.

The successful candidate must be able to demonstrate the following:

Previous experience in a similar customer service role
Excellent communication, interpersonal and customer service skills
Excellent time management and organisational skills
What we do
We provide the opportunities and spaces for people to lead their own change.

Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality live, work and play spaces on land which we own.

We promote enterprise, creativity and lifelong learning whether that’s through providing employment, volunteering opportunities, nurturing enterprise or delivering programmes and activities. We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy.

From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.

Extras
In return, we can offer you:

27 days’ annual leave (excluding bank holidays) pro rata for part time staff
8% contributory pension scheme (5% employer contribution, 3% employee contribution)
Health and wellbeing support, including online mental health therapy sessions
Free gym membership at Colombo, annual flu jabs
Commitment to training and development

Contract
Permanent, 37.5 hours per week

Salary
£25,000 per annum