Customer Service Team Leader

We have an exciting opportunity for a Customer Service Team Leader to join Coin Street. This role is responsible for leading and line managing the Help Desk team and providing a friendly, knowledgeable, and reliable front of house service to users of the Coin Street neighbourhood centre and all those enquiring about Coin Street products and services.

This role requires someone with flexibility to be able to accommodate a shift pattern within Help Desk operating hours (7:30am to 6:30pm), and some later evening and occasional weekend work.

The successful candidate must be able to demonstrate the following:
• Proven experience of more than three years in a public-facing customer service role for a similar organisation.
• Proven experience of delivering customer service to the highest standard
• Experience of people and team management.

What we do
We provide the opportunities and spaces for people to lead their own change.
Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality spaces to live, work and play on the land that we own.

We promote enterprise, creativity and lifelong learning whether that’s through providing employment, volunteering opportunities, nurturing enterprise or delivering programmes and activities. We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy.

From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.

Extras
In return, we can offer you:

27 days’ annual leave (excluding bank holidays) pro rata for part time staff
8% contributory pension scheme (5% employer contribution, 3% employee contribution)
Health and wellbeing support, including online mental health therapy sessions
Free gym membership at Colombo, annual flu jabs
Commitment to training and development
Contract
Permanent, 37.5 hours per week (variable working patterns with occasional weekend work)