Help Desk Team (Casual Member)

We are currently looking to build our casual worker team for the help desk at Coin Street neighbourhood centre to provide cover during busy periods and/or when our permanent team members are away. This will be a zero hours contract which means that there are no guaranteed hours per month - you may be requested to work on an ad hoc basis, and sometimes at short notice.

As a member of the help desk team for Coin Street Community Builders, you will ensure all visitors and staff receive an efficient and friendly front of house service. You will be based at the mixed-use Coin Street neighbourhood centre which includes conference, meeting and training spaces for hire to commercial and local community clients, a family and children’s centre and our staff offices.

The key tasks will be:

To provide an efficient front of house service including answering and directing telephone calls and visitors, and taking messages
To provide a positive, prompt, knowledgeable and accessible service to all Coin Street customers including commercial and residential tenants, stakeholders, users and potential users of the centre/other Coin Street products and services
To ensure meeting, training and event spaces are clean, tidy and laid out, serviced and equipped in accordance with the daily schedule
To provide administrative support for colleagues and, in particular, members of the Communications team

Extras
In return, we can offer you:

Equivalent of 27 days annual leave (excluding bank holidays), pro rata for part time staff
Auto-enrolment qualifying pension for zero hours staff
Health and wellbeing support, including online mental health therapy sessions
Free gym membership at Colombo, annual flu jabs
Commitment to training and development
Contract
Casual - Zero hours contract (may include evenings and weekends)

The ideal candidate will have:

Good communication and customer service skills
Good time management and organisation skills
Ability to work on own initiative
Ability to follow daily schedule
Attention to detail
Flexibility

What we do
We provide the opportunities and spaces for people to lead their own change.

Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality live, work and play spaces on land which we own.

We promote enterprise, creativity and lifelong learning whether that’s through providing employment, volunteering opportunities, nurturing enterprise or delivering programmes and activities. We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy.

From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.