London SE1 community website

Customer Experience Officer

Southwark Council

26259.00 - 31935.00

Ref: 2632

About this role

Post 1 and 2: permanent
Post 3 and 4: fixed term until 31 March 2013

Help deliver excellent customer service to our residents as part of our dynamic and forward-thinking team.

The role

You will support the Customer Experience Senior in the implementation of systems, policies, and processes that encourage right first time service delivery and promote continuous improvement. At the same time, you'll investigate and respond to Stage 1 complaints made under the Council's corporate complaints process as well as member enquiries.

Person description

You'll come to us with experience in a housing environment, including repairs and maintenance service delivery. Skilled in dealing with customers in a distressed or agitated state, you will bring a proven track record of handling complaints as well as writing effective correspondence and reports. Expertise in managing change and projects will also be vital.

How to apply

To find out more visit
Closing date: 10 September 2012

Please mention the London SE1 website when responding to this advert
This notice was posted on Thursday 16 August 2012
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