Assistant Investigator

Can you use your excellent interpersonal skills to help us provide a first class complaints resolution service?

You'll investigate complaints made under the Council's corporate complaints process and respond to queries from the Local Government Ombudsman. You will also assist to investigate complaints made under the Children's Act and Adult Services complaints. This will involve speaking and meeting with customers, reviewing records and drafting responses. You will also assist in resolving complaint escalation requests and work with services to identify potential improvements to the way we work and ensure our processes reflect best practice.

To succeed you'll need to be a highly effective communicator, influencer and negotiator with strong report-writing skills. The ability to relate to a diverse range of people at all levels and deal calmly with customers who may be distressed and agitated will be vital. You should also be prepared to work outside normal office hours when necessary.