Duty Manager - Lower Marsh Saturday Market

The Saturday Market Duty Manager will be responsible for logistics, trader management, customer engagement and promotion during the Saturday Market on Lower Marsh. They will work closely with the Market Assistants and the market management team.

The role of the Duty Manager is as follows:

- Display promotional signage on the route to the market from Waterloo Station - along Station Approach and Spur Road
- Display blackboard at entrance to Lower Marsh
- Display promotional A-boards at Waterloo Road and Baylis Road
- Place ‘market markers’ at either end of the street market
- Check that correct canopies, tables, side sheets and weights have been placed in relevant pitches by the Market Assistants
- Check that customer tables and chairs are in correct location (with umbrellas if required) and maintain these areas during the trading day, ensuring they are kept tidy
- Welcome traders and allocate pitches in line with pitch plan
- Provide tables for traders as per booking
- Troubleshoot and re-allocate pitches if required in the event of no-shows
- Prepare pitch plan for following week
- Make frequent updates to Lower Marsh Saturday Market Twitter account (@marshsaturday) with photos and details about the day’s trading
- Oversee and facilitate on-street events activity if applicable (e.g. traders doing product demonstrations)
- Liaise with customers and traders during the day, providing information to both as required
- Ensure traders have swept any debris away from their stall and taken all refuse away with them
- Record trader feedback about trading performance
- Return promotional items, signage and tables to storage and prepare A-boards for the following week
- Oversee pack-down of market by Market Assistants
- Other tasks as required and appropriate

Canopies and barrows will be set out for traders by the Lower Marsh Market Assistants in the designated pitches in line with the pitch plan.

The Duty Manager will need to be a self-starter, capable and confident of managing the market and their own workload with minimal supervision.

The Duty Manager will be responsible for managing the Market Assistants, ensuring that set-up and pack-down have been completed accurately and on time.

The Duty Manager will be expected to maintain close communications with the Saturday Market Project Manager (responsible for trader recruitment, promotions and events), the Lower Marsh Market Bookings Manager (responsible for bookings and collecting payments) and the Lower Marsh Market Director.

It would be beneficial if the Duty Manager were available (either in person or by phone) during Monday-Friday to make contact with the Market Team for a short de-brief on the Saturday Market and update them on any issues requiring attention. The details of this arrangement are open for discussion.

Full training, induction and on-site supervision would be given during the first few weeks of the role.

- Excellent communicator
- Friendly and confident personality – firm but fair
- A self-starter with the ability and confidence to self manage with minimal external input and troubleshoot where required
- Highly organised, with good project management and logistical skills
- Experience of Twitter and other social media an advantage
- Some ‘lifting and shifting’ is required of items such as tables and wooden A-boards
- Experience of events management an advantage
- Interest in food and fresh produce an advantage

Lower Marsh Market

Lower Marsh Market Ltd wishes to recruit a DUTY MANAGER to manage the new Saturday produce market at Lower Marsh.

Lower Marsh Market Ltd is a social enterprise, which runs the street market on Lower Marsh. The market runs on Monday-Saturday.

Lower Marsh Market Ltd’s vision for the street market in Lower Marsh reflects the aims of local stakeholders:

- The market should reflect both the historic and creative character of the street and help put Lower Marsh on the map
- The market should complement and enhance the existing retail offer
- The market should be a key driver for footfall in the street and help encourage people to stay and explore
- The market should appeal to the local customer base, including those to whom it does not currently appeal, and help re-introduce local people to Lower Marsh
- The market should attract new audiences to Lower Marsh
- The market should look smart and professional, with regular styles of stall
- The market should be a clear, clean and courteous place to shop
- Lower Marsh should be a market that local people can be proud of and be fully part of the community

Additional local input to the development of Lower Marsh Market is provided by the Lower Marsh Market steering group. This is a reference group of local businesses, residents, traders and Council officers, with particular responsibility for developing communications and promotions regarding the market.

Saturday Market

A new Saturday Market was launched in Lower Marsh on 1 March 2014 in response to significant local interest in the introduction of a new food market in the area.

Unlike the weekday market, which is a mixed market with a sizeable takeaway food element, the Saturday Market focuses almost exclusively on the provision of good quality, fresh produce. It has a mix of traders, ranging from day-to-day produce to specialist and organic traders.

The vision for the Saturday market is:

- A unique market that is distinct to Waterloo and reflects the area’s character
- A local market that showcases some of the high quality outlets and offerings in the area
- A quality market that raises the game in Lower Marsh
- A place to shop, not a tourist attraction