Key-Holder / Office Administrator

The Key-Holder is a very important representative of the DRA, as the ‘face’ that the customer meets first and it is of great importance that the Key-Holder has customer-care experience and presents him/herself as clean and smartly dressed with a polite and diplomatic manner.

The DRA Executive committee will provide support on the specific requirements for the role and the KH will report directly to them.

The successful candidate should live within a 3 mile radius of Draper Hall and be ready to promptly attend during the course of a hire to deal with any unforeseen problems e.g. the fire alarm going off, noise complaints from neighbours, loss of power, etc.

The Key-Holder will report primarily to the Chair of the DRA and will be in charge of scheduling the calendar of Draper Hall. They will meet with prospective hirers and inform them of the rules of the Hall.

The Key-Holder will be available to work on weekends and to open and close the Hall half an hour prior to the opening time 9am (at 8.30am) and half an hour after the closing time of 9:30pm (till 10pm).

Essential:
-needs to be internet proficient in order to deal with scheduling the calendar online and corresponding via email with both the DRA executives and the clients hiring the Hall.
-will be responsible to ensure that the Hall has been left clean and ready for the next hire and if the hire has failed to do so report the hire to the DRA committee.
-be prepared to do some basic cleaning and organising of the Hall in case this has not been done and the cleaner is not due to arrive within the day.

Availability:
Needs to be available on the phone (mobile phone provided) and online, via email to the DRA Executive committee and clients hiring the Hall, The KH will be responsible for dealing with some possibly difficult clients and challenging situations, so it is necessary that the person is diplomatic, used to mediating and finding the appropriate solution.

Additional Hours:
If available to work for additional hours, we would also like the Key-Holder to cover some administrative work a couple of hours a week in the Draper Office; filing bills/receipts and organising Hall hire contracts.If the candidate is First Aid trained and aware of Health and Safety procedures, this would be a bonus.

Draper Hall is a community Hall situated in the heart of Elephant and Castle, London SE1. It is run by the Draper Residents Association (DRA), a Tenants and Residents Association on the Draper estate.

Draper Hall is very busy 7 days a week, serving its local residents and the wider neighbourhood. The opening times of the Hall are between 9am and 9:30pm everyday.A committee of volunteers runs Draper Hall but the position of Key-Holder/ Office Administrator is a paid position and is being offered on a part-time, contract basis.