Performance Manager (casual)

Performance Manager (Casual)

We are looking for a confident communicator to become a frontline representative of the Unicorn, providing excellent customer care to all our visitors and guests.

The Performance Manager duty manages the Unicorn during performances. The Unicorn has two main theatre venues, and activities and events also take place in rehearsal rooms, studios, and the foyer itself. The Performance Manager manages a team of ushers to ensure audiences are given a friendly and efficient welcome to the Unicorn. Performance Managers have a safety-critical role, co-ordinating the team in the event of an evacuation, and administering First Aid when needed.

For more information and to apply, please visit https://www.unicorntheatre.com/jobs

Closing date for applications: Noon, Tuesday 15 October 2019
Interviews: Thursday 17 October 2019
If you are unavailable for interview on this date, a Skype interview would be considered.

As a key member of the front-of-house team and a frontline representative of the Unicorn, you will be able to lead a team providing excellent customer care. You will maintain and enhance our policy for serving diverse communities and be committed to creating a socially inclusive environment.

Essential
• Excellent customer care skills
• Basic staff management skills
• Experience of cash handling
• Understanding of health and safety issues
• Ability to understand basic computer software
• Ability to keep calm under pressure and to prioritise work
• Ability to handle sensitive situations in a suitable manner
• Must be willing (and able) to work flexible shift patterns on a seven day rota
• Commitment to Equal Opportunities

Desirable
• Experience of front-of-house management or supervision
• Health and Safety qualification
• Personal license
• First Aid qualification
• Fire Safety qualification
• DBS certificate

The Unicorn is committed to being an equal opportunities employer, and welcomes applications from all sections of the community.

The Unicorn Vision

The Unicorn is the UK’s leading professional theatre for young audiences, dedicated to inspiring and invigorating young people of all ages, perspectives and abilities, and empowering them to explore the world – on their own terms – through theatre.
Year-round, the Unicorn works with some of the world’s most exciting theatre-makers to produce, present and tour a surprising, innovative and broad range of work that is honest, refreshing and international in outlook.

At the Unicorn, we believe in:
• bringing art to young people and young people to art
• pushing the boundaries of what theatre for young audiences can be
• opening our doors to everyone
• speaking to the audience of today, not just creating the audience of the future
• diversity. Because the world is diverse.