Business Process Analyst

Overview

We’re tackling major health challenges in our local area by funding an incredible variety of innovative initiatives and projects. To make this exciting activity possible, we’ve developed amazingly smart processes and systems that our funding and operational teams use to take ideas from inception through to fully developed and funded projects, and then use to monitor progress, support delivery and measure impact over those projects’ lifespans and beyond. These processes and systems are backed by some of the latest and best software and business intelligence tools around, and we continue to invest in continuous improvement as our programmes expand and we seek out ever more innovative projects and methods of funding.

We now have a fantastic opportunity for someone with a real passion and flair for process to join our dynamic and highly motivated team. The Business Process Analyst will work alongside our existing Salesforce Business Analyst in the Business Systems and Support team. In this role, you will work with Charity’s funding teams to facilitate the smooth running of their end-to-end processes, so enabling them to achieve their funding and impact objectives. You will be the key interface between these outward facing teams and our operational support teams, and will ensure that processes are clearly defined, documented, optimised and followed. The terrific thing about this role is that it’s all about enabling people to do great work really well – it’s not just about compliance! For us, brilliant processes are vital, but as a means to an end, not as the end itself.

Although you’ll work closely with the Head of Finance and Operations and the Salesforce Business Analyst, you’ll enjoy high visibility and engage with colleagues at all levels across the organisation – as you collaborate with them not only to design and deliver new and improved processes, but also to ensure that they have the confidence to use those processes effectively. We’ll expect you to use all your imagination, innovation and flair, and in return we’ll offer you plenty of freedom to make your own choices and try things out.

As our primary business system is Salesforce, this role offers a brilliant opportunity to become a Salesforce expert from a user perspective and also gain advanced insights into system development. However, you won’t need to be a technical expert as the Salesforce Business Analyst looks after all system configuration and development.

Of course, you’ll also be providing day-to-day guidance and assistance, monitoring and assuring data quality, ensuring compliance with our governance and financial processes, providing training and producing documentation.

This is a newly created role and you’ll be joining at an exciting time for the team. We are intrinsically enterprising, collaborative and delivery-minded, and have massive ambition to support our business workflow using some of the most sophisticated systems of any organisation in our sector. If you’re the right person, you could play a key part in achieving this and so directly contributing to the impact that we’re making on health in our local area and beyond.

Page Break

Reporting to

Head of Finance and Operations

Key responsibilities

Process design – working with both the funding teams and the operational support teams to design and develop new processes; and to evolve and optimize existing processes. This will include regular user experience and compliance reviews of processes and the related systems to ensure that they are user friendly and remain relevant, effective and efficient.

Process support – working with all teams to provide training, guidance and any other assistance required to ensure that all processes are being undertaken effectively and in compliance with the Charity’s governance and other rules. This will include working with the appropriate teams’ directors and the Charity’s legal counsel to ensure that they have effective oversight of process and systems.

Process implementation – working with the Charity’s system specialists to ensure that processes are configured and implemented effectively in Salesforce, and then continue to operate effectively. This will not require technical knowledge of Salesforce but will involve close collaboration with the Salesforce Business Analyst to document and map processes and their associated workflows.

Quality assurance – ensuring that all teams are maintaining up-to-date and complete records in the Charity’s systems, and that they have the appropriate tools, systems and understanding required. This will include working closely with the Salesforce Business Analyst to achieve consistent approaches to terminology, templates and record management, and to ensure that relevant and required information is readily available to the management team and committee members.

Reporting design and support – working with the funding teams, the Salesforce Business Analyst and the finance team to develop new, and improve existing, reports and dashboards. This will also involve understanding the funding teams’ information requirements and assisting them in interpreting and effectively utilising their reporting.

Proactively look for cross-organisational opportunities for process improvement, process automation, efficiency gains and business intelligence enhancements.

Provide a consistent and approachable point of contact for users and other stakeholders.

Manage the systems on a day-to-day basis, including managing users, profiles, permissions etc.

Devise and provide appropriate one-off and on-going training.

Devise and create process-related and other documentation.

Experience

Process design (Essential)

Cross-team collaboration (Essential)

Project management (Desirable)

Delivery of training (group and individual) (Desirable)

Financial and non-financial reporting/business intelligence (Desirable)

Personal Attributes

Self-starter - adaptable, works with integrity, and exhibits the organisation’s enterprising, collaborative and delivery-minded cultural and behavioural values.

Excellent interpersonal skills - able to confidently and effectively liaise with both internal and external teams with good written and oral communication.

Imaginative and innovative – able to look at problems from different angles and develop alternative solutions.

Logical and methodical - able to plan and document complex workflows and processes that can accommodate all possible outcomes.

Great planning and organisational skills - able to work to multiple prioritised tasks, targets and deadlines.

Passion for quality.

Committed to continuous improvement.

We are one of the UK’s largest charitable foundations. For over 500 years we’ve been based in and focused on improving people’s health in Lambeth and Southwark, two vibrant inner-city areas with urban health challenges.

We work with a range of partners – both within and outside of Lambeth and Southwark – to identify, test and scale new approaches to health and healthcare. We take a programmatic approach, identifying the biggest health issues for people in our communities, understanding what’s underneath these issues, and working with others to address them. We collaborate with anyone who has the very best approaches and shares our drive to make them happen. Whenever possible, we fund jointly with others.

Through a combination of fundraising and our own philanthropic support, we also help Guy’s and St Thomas’ NHS Foundation Trust provide exceptional care and a world-class environment for patients and staff at Guy’s, St Thomas’ and Evelina Children’s Hospital, as well as in community health services across the boroughs.