Help Desk Team Member - Casual

We are currently looking to build our casual worker team for the help desk at Coin Street neighbourhood centre to provide cover during busy periods and/or when our permanent team is away. There are no guaranteed hours per month, it is on an as and when basis, and sometimes at short notice.

As a member of the help desk team for Coin Street Community Builders, you will ensure all visitors and staff receive an efficient and friendly front of house service. You will be based at the mixed-use Coin Street neighbourhood centre which includes a series of conference, meeting and training spaces for hire to commercial and local community clients, a family and children’s centre and our staff offices.

The key tasks will be:

- To provide efficient front of house service including answering and directing telephone calls and visitors, and taking messages
- To provide a positive, prompt, knowledgeable and accessible service to all Coin Street Group customers including commercial and residential tenants, stakeholders, users and potential users of the centre/other Coin Street Group products and services
- To ensure meeting, training and event spaces are clean, tidy and laid out, serviced and equipped in accordance with the daily schedule
- To provide administrative support for colleagues and, in particular, members of the Communications team

Skills needed

- Good communication and customer service skills
- Good time management and organisation skill
- Ability to work on own initiative
- Ability to follow daily schedule
- Attention to detail
- Flexibility

Based in the Coin Street neighbourhood centre, minutes from Waterloo and Blackfriars stations and at the heart of a thriving local community, we are proud to have been judged as an outstanding family and children’s centre by Ofsted and to have built a national and international reputation as a leading social enterprise.

About Coin Street Community Builders

Coin Street Community Builders (CSCB) is a social enterprise responsible for developing and managing a significant part of London’s South Bank. We have transformed a largely derelict area into a thriving place for people to live, work and visit.