Front of House

The Front of House position is a new role at Pembroke House. We are making a number of changes to our operations and public welcome over the next two years. As part of these, the Front of House role will be responsible for managing all enquiries on the phone, over email and in-person at Pembroke House, as well as ensuring the smooth running of our office. You will be a key external voice and face of Pembroke House and will sit at the heart of a dynamic team, ensuring that visitors are welcomed, enquiries are dealt with efficiently and that information flows effectively through the organisation.

What will be different if this job is done well?

Welcome: People who engage with Pembroke House will feel welcome and be treated as equals in building the community we want to live in. Enquiries will be dealt with efficiently and effectively.

Clarity: People will easily find their way through the organisation, be it to an activity, meeting or introduction. When necessary it will also be made clear what Pembroke House cannot offer.

Professionalism: Spaces will run smoothly, with a high standard of respect provided to both the spaces themselves and their users.

Care: The team will feel secure and appreciated from when they are first inducted. They will value the shared time together provided in the staff wellbeing programme.

For the full job description and person specification, please go to:
https://www.pembrokehouse.org.uk/jobs/

The person we appoint to this role will have a passion for engagement and customer service as they will be the first point of contact for all visitors to the Pembroke House building, be that in person, on the telephone or via email. You will work in a friendly office environment and come into contact with a range of people including residents of all ages and backgrounds.

You will be well organised and able to manage competing demands on your time as you will be working in a fast-paced office environment. You will have an eye for detail, the drive to see tasks through to completion and be confident working unsupervised for some of the time. You will also take on real responsibility for ensuring that hall hirers get what they are expecting, and must be confident and able to be firm when you know we are unable to fulfil a request.

The role will suit someone with some experience in front of house roles, office administration and/or customer service. As a member of a small and enterprising team you will also be ready to muck-in to support others as required. You will form relationships with people from all walks of life.​

For the full job description and person specification, please go to:
https://www.pembrokehouse.org.uk/jobs/

Pembroke House is a centre for social action and residential community in Walworth, south-east London. We were founded in 1885, by students from Pembroke College, Cambridge, as one of the first settlement houses. Shocked by growing poverty and inequality, the pioneers of the settlement movement sought a new approach: taking up residence to live, work and solve problems alongside local communities.For over 130 years, we’ve been working to bridge traditional divides and unite people – whatever their background or walk of life – in building a better Walworth.