Housekeeper in local Community Centre

The Housekeeper is a new role at Pembroke House. It is being offered on a part-time (14 hours per week), short term (12 weeks) basis to test whether this role meets the needs of the charity in a Covid-19 environment. Depending on the outcome, the role in its current or altered state may be extended or advertised on a longer-term basis.

The Housekeeper will enable the charity to house activities for the local community in its buildings. The role will also enable staff to return to the office after a year of home working.

Preferred working pattern: across lunch times Monday to Saturday. Flexibility will be required, to be agreed with line manager.

Main Duties and Responsibilities

ROOM HIRE SERVICE
• Set up rooms before each hire period according to specifications supplied by Front of House including cleaning, furniture, audio visual equipment and signage.
• Trouble shoot problems occurring during room bookings.
• Provide refreshments before and during room bookings according to specifications supplied by Front of House and following required food safety standards.
• Clear and clean rooms after each booking.

CLEANING
• Follow the charity’s Covid-19 enhanced cleaning schedule.
• Throughout the day, clean touch points and shared equipment such as chairs, tables, toilets, kettles, microwave ovens.
• Throughout the day do any spot cleaning required.
• Follow the specified regime to keep buildings clean including floors, internal windows, surfaces.

OTHER
• Replenish and monitor stock levels of consumables (cleaning, refreshments) and specify to the Finance Officer when orders are required.
• Highlight maintenance issues to Front of House.

Who we’re looking for
The person we appoint to this role will be passionate about buildings and customer service. We use our buildings to provide welcoming, safe and multi-use spaces that are accessible to all, as well as to generate income for our work. Our buildings are either listed or of architectural significance and include a functioning church. All require sensitivity in their repairs and maintenance.

We are looking for someone who gains satisfaction from looking after buildings and seeing them function well. You will also enjoy meeting the public and have a friendly and helpful manner in responding to their requests, as is required of a front line worker.

Person Specification
• 1-2 years’ housekeeping / cleaning experience
• Some customer service experience in any setting
• Food Hygiene Level 2 certificate (training can be provided)
• Manual Handling certificate (training can be provided) and capable of moving weighty items, for example tables, chairs, full buckets of water
• Working knowledge of Health and Safety legislation and compliance including COSHH
• Able to use chemicals involved in cleaning whilst wearing PPE
• Good time-management and prioritisation skills
• An eye for detail to ensure standards are adhered to
• Able to work flexible hours
• A passion for the vision and mission of Pembroke House
• Commitment to the Equal Opportunities, Data Protection, and Child and Vulnerable Adult Safeguarding Policies of Pembroke House
• Sensitive to the ethos of St. Christopher’s Church

Pembroke House is a centre for social action and residential community in Walworth, south-east London.

We were founded in 1885, by students from Pembroke College, Cambridge, as one of the first settlement houses. Shocked by growing poverty and inequality, the pioneers of the settlement movement sought a new approach; taking up residence to live, work and solve problems alongside local communities.

For over 130 years, we’ve been working to bridge traditional divides and unite people – whatever their background or walk of life – in building a better Walworth. We currently manage two public buildings - Pembroke House and the Walworth Living Room.