Resident Support Team Leader

Summary and Purpose of Role:
To deliver and oversee the resident support services in the Charity’s almshouses. Resident support services include care coordination, pastoral and welfare support, and building a sense of community amongst residents and the local neighbourhood. The purpose of this service is to support each individual residents to enjoy the best possible quality of life helping them to get any additional care and support as and when they need it. The role holder and their team will underpin the fundamental ethos of the charity which supports older people in leading happy, healthy, independent lives in a caring community. As well as line managing four resident support co-ordinators the role holder will directly support a set number of residents based in Appleby Blue Almshouse, Bermondsey.

Key Tasks

Line management
a) To support and line manage the team of resident support staff in the Charity’s three almshouses: Appleby Blue, Hoptons Gardens and St Saviour’s Court, Purley.
b) To take responsibility for ensuring services opening hours, during the week and at weekends, to maximise staff presence, visibility and availability in the almshouses.

Support Independent living
a) To develop services that support residents to live independently as long as possible through understanding their individual needs and aspirations and tailoring services accordingly.
b) To encourage residents to build their own networks, to manage their own self-care, and to stay as active as possible through comprehensive and bespoke support planning.
c) To provide direct support to a set number of residents at Appleby Blue almshouse in Bermondsey.
d) To develop relationships with a range of local agencies in Croydon and Southwark to allow residents to access support from the most appropriate service providers according to their individual needs, wishes and requirements.

Managing Residency
a) To provide a ‘first point of contact’ housing management service to all residents by dealing with basic enquiries, repairs, payment or welfare benefit queries, neighbour issues and complaints.
b) To escalate complex housing management issues to the Housing officer or Head of Housing if they cannot be resolved locally.
c) Providing reports required by the Head of Housing in relation to incidents in the almshouse, anti-social behaviour or legal matters.
d) To monitor and liaise with residents on any housing management matters which are being dealt with outside the almshouse.

Preventing Retreat
a) Encourage and help organise resident involvement activities/events that are accessible and inclusive, including parties, group trips, wellbeing activities and social events (Hoptons and Purley)
b) Work with the Centre Manager to ensure maximum take up of activities by residents at Appleby Blue including input into the programme to meet the individual needs of almshouse residents.
c) Help set up appropriate resident engagement mechanisms to obtain residents’ view and feedback on services and help with future improvements.
d) Encourage and develop the availability and use of technology in the almshouse to get as many residents as possible ‘online’ and confident with accessing online services.

Managing Safety
a) Oversee the implementation and compliance of health and safety and safeguarding policies and practices in residents’ homes, and the almshouses generally.
b) Oversee the systems to monitor and report repairs, cleaning and security issues for communal areas including the garden/grounds
c) Ensure the almshouse teams and residents are fire aware and report any fire safety concerns, working with the Property Manager and external advisors.

Other
a) Work with onsite and remote researchers to facilitate their activities through resident liaison and organising meetings, communications and information as required.
b) Co-ordinate regular meetings between all the Resident Support Team to ensure consistent services across the almshouses and productive team working.
c) Any other duties commensurate with the position as directed by the CEO.

See website for full details www.ustsc.org.uk/news/be-part-of-our-growing-charity/ />

See website for full details www.ustsc.org.uk/news/be-part-of-our-growing-charity/ />