Community Cafe Manager at the Walworth Living Room

This job description outlines the key accountabilities of,
and output required from, the postholder as well as skills, qualifications and
experience needed in order to carry out the role. It is not a definitive list.
Purpose of Job To be responsible for the safe and successful operation of the
community café.

Main Duties and Responsibilities
1 FOOD AND DRINK SERVICE
● Lead the café team to prepare and serve food and drinks items
correctly, efficiently, safely and as per the product instructions –
including barista coffee
2 REVENUE MANAGEMENT
● Ensure that all transactions - including sales, discounts, voids and
stock transfers - are correctly recorded.
● Minimise fraud by putting in place systems with the Director of Finance
and Operations.
● Maximise transaction numbers and values, wherever possible, to grow
café sales.

The Community Cafe Manager will have relevant, hands on experience of running
an independent café or customer-facing foodservice business. They will be able to
take ownership of all key aspects of the day-to-day running of the café, including
food safety, supplier orders, staff training and management, customer service and
complaints handling and operational financial reporting.
A key part of the role will be to engage with the local community, not just to
encourage sales but also to develop a genuine conversation with them so they
know about activities and services available to them and to embed a sense that
the Walworth Living Room is a community asset. You will have excellent
communication and listening skills as well as an open and friendly attitude in
order to do this well.
Pembroke House actively seeks and encourages applications from eligible
candidates who live locally.
Person specification:
Essential
● Level 3 Food Hygiene Certificate
● Barista experience
● At least 2 years’ experience as a manager or assistant manager, ideally in an
independent cafe
● Back-end invoicing and ordering
● General kitchen and menu development
● Experience managing a small team
● Computer literacy and ability to use basic software
● A people person with the ability to build relationships with people from all
walks of life
Desirable
● Ability to work with volunteers, including those with higher needs

The Community Cafe at the Walworth Living Room is a new venture, led and
supported by Pembroke House, a community organisation. The Walworth Living
Room has recently opened and the cafe will be the focal point. Initially trading 3
days a week (Weds to Fri) with restricted hours from 10am to 3pm. We will look to
expand these opening hours later in the year, including to Saturdays. Once
established, the cafe and Walworth Living Room will expand its activities and
opening hours, to provide a fuller range of products and services to the local
community.