Advice Casework Lead

We have an exciting opportunity for an Advice Casework Lead (debt, benefits and housing) to join our team as part of Oasis Hub Waterloo. Oasis Waterloo has run debt advice services and a food bank for the last decade. More recently we have developed further advice and support programmes, including benefits, immigration, and housing advice and we are looking for someone who can take the lead on our advice casework, to ensure our community are receiving high-quality advice.

In this role, you would be working with local community members, to improve their circumstances through the provision of high-quality advice, as well as supporting development and ensuring best practice across the service. This role is based in our newly relaunched community space at the Oasis Centre and will include supporting with community drop-ins and walk-ins, as well as 1-2-1 appointments,

Key responsibilities.

Managing your own caseload of clients, collaborating closely with other team members and volunteers
Line managing a small team delivering client casework
Ensuring compliance and quality control across our casework provision, including obtaining quality standards, creating client feedback mechanisms, and ensuring policy compliance
The successful post holder must have:

Experience providing face-to-face advice
A willingness to work with people who have multiple and complex needs
A recognised advice qualification or equivalent experience
Line management experience
Attention to detail and up-to-date knowledge of advice practice and policy
What’s in it for you?

A chance to work with a great team of passionate and holistically minded advisors and community workers
The opportunity to make a real difference, materially improving the lives of community members, as well as developing the service
The chance to get involved in the wider life of Oasis Hub Waterloo, including community events and staff gatherings
Support from a team of people working across the different projects of Oasis Waterloo
You will receive the support of a fantastic team of professionals in the community. As part of the package, Oasis offers:

A pension scheme, currently offering 7% employer contribution
A generous holiday allowance
Flexible working where possible, with family friendly policies

Please see full job description and person specification at https://www.oasisuk.org/job/advice-casework-lead-oasis-centre-oasis-hub-waterloo/

Building a movement of volunteers, parents, churchgoers and more who work together to radically transform our community.

Our aim is to help to create a local community where people of all ages and situations feel included, know that they can contribute and realise a deep sense of belonging.

Every week the Hub provides outstanding education to hundreds of local children, the Foodbank puts food on the table for struggling families, we support people burdened by debt, create ways for families to grow together and encounter a supportive community, and take disengaged young people and use sport to create young leaders.