Cafe Manager at the Walworth Living Room

Main Duties and Responsibilities

1
FOOD AND DRINK SERVICE
Lead the café team to prepare and serve food and drinks items correctly, efficiently, safely and as per the product instructions – including barista coffee
2
REVENUE MANAGEMENT
Ensure that all transactions - including sales, discounts, voids and stock transfers - are correctly recorded.
Minimise fraud by putting in place systems with the Director of Finance and Operations.
Maximise transaction numbers and values, wherever possible, to grow café sales.
Develop/create processes with the finance team to ensure the accounts are accurate.
3
COST MANAGEMENT
With the Head Chef, manage all purchasing and ordering to maximise value for money and minimise waste, stock loss and expiry.
Record all relevant transactions in the appropriate software, where applicable making and recording stock takes.
4
STAFF MANAGEMENT & TRAINING
Day to day management and training of staff and volunteers, to ensure a high quality of customer service, efficient preparation of food and drink, and a safe and clean working environment.
Leading team feedback sessions for potential ways to operate the café more efficiently and to grow sales or increase community engagement with the WLR and with Pembroke House.
5
FOOD SAFETY AND HEALTH AND SAFETY
Ensure that at all times the cafe is compliant with all applicable foodservice and workplace regulation, including allergen information and the charity’s Health and Safety policies.
Develop processes to ensure Health and Safety Legislation is adhered to and reduce risk.
6
ENGAGEMENT
Interact with customers, creating a welcoming environment and encouraging repeat custom.
Promote other activities by the charity to customers and gain insight and feedback as to community needs, assets and opportunities.
7
OTHER
A commitment to the Equal Opportunities Policy of Pembroke House.
Contribute to our organisation as a whole by taking part actively in discussions and learning days.
8
OCCASIONAL DUTIES
Complete other tasks commensurate with the level of the role

Who we’re looking for
The Community Cafe Manager will have relevant, hands on experience of running an independent café or customer-facing foodservice business. They will be able to take ownership of all key aspects of the day-to-day running of the café, including food safety, supplier orders, staff training and management, customer service and complaints handling and operational financial reporting.

A key part of the role will be to engage with the local community, not just to encourage sales but also to develop a genuine conversation with them so they know about activities and services available to them and to embed a sense that the Walworth Living Room is a community asset. You will have excellent communication and listening skills as well as an open and friendly attitude in order to do this well.

Pembroke House actively seeks and encourages applications from eligible candidates who live locally.

Person specification:
Essential
Level 3 Food Hygiene Certificate
Barista experience
Experience building Cafe and or Community Cafe from the ground up
At least 2 years’ experience as a manager or assistant manager, ideally in an independent Cafe
Back-end invoicing and ordering
General kitchen and menu development
Experience managing a small team
Computer literacy and ability to use basic software
A people person with the ability to build relationships with people from all walks of life

Desirable
Ability to work with volunteers, including those with higher needs
Business Management or Business development experience
Background or experience in Accounting.

The Community Cafe at the Walworth Living Room is a new venture, led and supported by Pembroke House, a community organisation. The Walworth Living Room has recently opened and the cafe will be the focal point. We are looking for a Cafe Manager who can build and run this Cafe. Initially trading 3 days a week (Weds to Fri) with restricted hours from 10am to 3pm. We will look to expand these opening hours later in the year, including to Saturdays. We want to create a Community Cafe that is self-sufficient yet in tune with the needs of the Community, a Cafe that can accommodate/balance the needs of the community and the need to be commercially viable!