Performance Manager

We are looking for enthusiastic individuals with excellent customer care and team leadership skills to work as a Performance Manager (PM) on our Front of House (FOH) team. The PM duty manages the Unicorn Theatre during performances and other events. They manage a team of ushers to ensure audiences receive a friendly welcome, and that all FOH operations run efficiently during performance times, as well as with hires and events. The Unicorn has two main auditoria, with events also taking place in rehearsal rooms, studios, and the foyer itself. PMs have a safety-critical role, and are responsible for coordinating the FOH team to lead building-wide emergency procedures, including a potential fire evacuation or first aid incident.

Essential
· Excellent customer care skills
· Experience in staff supervision
· Experience in a sales environment
· Understanding of health and safety issues
· Understanding of basic computer software (Microsoft Suite including Outlook, Google Drive)
· Ability to keep calm under pressure and to prioritise a varied workload
· Ability to handle sensitive situations in a suitable manner
· Willing and able to work flexible shift patterns on a seven day rota
· Commitment to uphold the Unicorn’s policies and procedures on diversity, equality, inclusion and access
· Available for a minimum of three shifts a week between 24 October and 31 December 2022 (the theatre is closed on the Christmas Bank Holidays).

· Available for a team training shift (paid training on-site at the Unicorn):

Wednesday 19 October, 3pm – 9pm

Desirable
· Experience in front of house management
· A keen interest in young people’s theatre
· Personal Licence Holder
· First Aid qualification
· Fire Safety qualification eg. Fire Marshall
· Enhanced DBS certificate (less than 2 years old, or a member of the Update Service)

We create new, inventive and enthralling performances for every stage of childhood. We believe in the imaginative power of theatre to transform young lives.

We are the largest children’s theatre in the UK, specialising in developing new devised and written shows alongside adaptations of classic texts, offering an innovative and inspiring year-round programme of sector-leading theatre for children.

Our purpose-built home at London Bridge (opened in 2005) is a creative and welcoming space designed with and for young people. Our building comprises two theatre spaces (Weston Theatre at around 290-seat capacity and Clore Theatre at around 90-seat capacity) plus two rehearsal spaces, along with backstage set, prop and costume facilities. We produce and present a thrilling and varied programme, exploring stories, ideas and themes that enrich and broaden children’s view of the world. We welcome 65,000 families and schools every year, reaching thousands more via Unicorn Online.

We believe that young people of all ages, perspectives and abilities have the right to access exciting, entertaining and inspiring work - we want all children to experience our theatre and actively seek out children wouldn’t otherwise attend. The theatre’s audiences are broadly defined as families and schools, and the theatre plays to all ages from six months to 13 years. We maintain a strong commitment to representing diversity in our audiences, as well as on our stages, and we prioritise accessibility and inclusion across our organisation.