Delivery Manager - Children and Community

Do you want to help build a world where everyone feels part of a community?

Do you drive reliable delivery and ongoing improvement of programmes?

Are you a strong and highly motivated team leader?

If you answered yes to all of the above, this could be the role for you!

We're looking for an experienced full-time people manager with extensive programme delivery experience, to set up and deliver key projects: our children and families work; intergenerational initiatives; our community activity offer for adults; along with leading on events and communications.

In this role, you'll:

Develop and manage children and families' programmes, intergenerational projects and events, community offer and venue use

Hold responsibility for general outward communications, including social media

Motivate and lead teams and contribute to the wider organisation as a member of the senior management teams

Report to donors on outcomes and write funding applications

Oversee space hire at both of our venues

Act as a Deputy Safeguarding Lead for the organisation

About you

You have a track record in driving the excellent delivery of grant-funded community programmes in the third sector. You're an emotionally resilient and experienced team leader with a growth mindset and plenty of grit. You're flexible, accountable, take responsibility, are highly organised and skilled in multitasking and balancing priorities. You have experience of fundraising and maybe other types of income generation. You have strong relationship building skills – internally and externally - and build trust and credibility easily. You are passionate about the power of community to connect and support people.

About us

We are an energetic, experienced, and passionate team of 17, with a strong sense of shared purpose and a lively sense of humour. You'll have the chance to make a big contribution to a growing, ambitious and innovative organisation which has doubled its reach and impact in recent years.

This role is full time, with flexibility for regular evening and occasional weekend working.

Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences.

Purpose of the role

Drive the delivery and development of children and families’ programmes, intergenerational programmes, events, communications and the wider community offer including use and external hire of venues; act as a Deputy Safeguarding Lead

Reports to: Head of Operations

Line manages: Children’s Play & Learning Facilitator; Children’s Play & Learning Assistants (x2); Community Administrator

Salary: £32,000 to £34,000

Hours: 37.5 weekly

Annual Leave entitlement: 25 days plus bank holidays

Pension: Matched contribution up to 5%

Term: Permanent

Probation: 6 months

Key responsibilities

• Develop and manage children and families’ programmes
• Develop and manage intergenerational programmes
• Develop and manage events
• Develop and manage community offer and venue use
• Responsibility for general outward communications, including social media
• Motivate and lead teams and contribute to the wider organisation as a member of the senior management teams
• Report to donors on outcomes and write funding applications
• Oversee space hire at both of our venues
• Act as a Deputy Safeguarding Lead for the organisation

Specific responsibilities

Children and families’ programmes

• Manage and deliver the programme of free activities for local children 0 to 11 years old, specifically targeting those living in poverty
• Monitor the programme to ensure efficient delivery against budgets and achievement against goals and targets, reporting to Head of Operations / CEO
• Leadership and line management including regular team meetings, supervisions and appraisals; identifying and addressing training needs and staff development; recruitment as needed
• Building and broadening this area of work, supporting the CEO and management team with identifying and applying for new funding opportunities
• Maintain strong relationships with local primary schools, children’s centres and other partners
• Recruit and manage a pool of sessional freelance tutors/activity facilitators as required
Physical set-up of groups and activities as needed, including setting up folding tables and chairs

Intergenerational programme

• Develop and implement a programme of structured intergenerational activities and projects to include one-off facilitated sessions and large-scale projects across programme streams
• Create project plans for each strand of work with input from Children & Families and Older Adults teams
• Identify potential partners and partnership project opportunities, supporting the CEO and management team to identify, plan and apply for new funding for joint delivery projects
• Manage the delivery of intergenerational projects, including monitoring against budget and goals / targets, and reporting to the Head of Operations / CEO

Events and communications

• Manage the planning and execution of all annual and adhoc events
• Develop event theme and content in collaboration with the relevant programme teams
• Monitor events to ensure efficient delivery against budget, documenting any learnings
• Financial responsibility for donations (monetary and in-kind) throughout the course of event management and delivery
• Lead outward communications such as social media and newsletters

Community offer and venue use

• Manage and deliver a vibrant menu of adult activities/classes that meet local need and connect the community
• Line management of Community Administrator, responsible for liaising with group tutors / facilitators and external hirers; promotion of groups, activities and spaces for hire; maximization of hire income from both venues
• Monitor the programme to ensure effective delivery against budgets and achievements against goals and targets, reporting to the Head of Operations / CEO
• Monitor space hire and income, ensuring competitive pricing / affordability
• Recruit and manage a pool of sessional freelance tutors/activity facilitators as required

Additional Requirements

• Attend staff meetings, work proactively with the team, and contribute to the wider activities of the organisation
• Any other activities as deemed appropriate by the line manager
• Undertaking general tasks at the request of the line manager in order to maximise the smooth running of the charity and its work
• Providing cover for colleagues by agreement with the line manager in the event of staff sickness, leave, vacancies or other such temporary situations
• Taking appropriate responsibility under the Health and Safety at Work Acts and complying with all other Time & Talents policies
• Participation in evening and/or weekend events and meetings

Person Specification

Qualifications (academic, technical and professional)

Desirable

QCF level 3 in social care or related field
QCF level 3 in leadership and management

Experience (work and tasks)
Essential
Experience of Children’s / Adult Safeguarding
Experience of programme delivery, monitoring and reporting
Experience of motivating and managing teams

Desirable
Experience of working or volunteering in the voluntary / community sector, ideally with people with a wide range of needs and abilities

Skills (e.g. PC, driving)
Essential
Excellent relationship-building and teamwork skills, both inside and outside an organisation
Highly organised with excellent attention to detail and ability to multi-task, working to meet objectives and deadlines
Excellent written English, numeracy, digital literacy and IT skills including databases / CRM software, MS Office and Office 365 with proven ability to learn new systems
Ability to be self-sufficient - comfortable working remotely from some (or all) colleagues

Desirable
Full clean D1 driving licence

Competencies / behaviours
Essential
Friendly, positive and personable manner with a high level of energy and enthusiasm
Emotionally resilient, excellent interpersonal skills and ability to deal with wide range of people
Strong affinity with the mission and values of Time & Talents and the voluntary and charity sector

COVID-19: the safety and wellbeing of our employees remains a top priority. Therefore, depending on Government restrictions on social distancing, office working and travel, there may be a requirement for some homeworking. You will therefore need to be willing and able to train/work from home occasionally and have good broadband access to do so.

Time & Talents is a lively, busy community centre in the heart of Rotherhithe, SE16. Set in a leafy heritage building, and ‘T&T2’, our second venue in Surrey Quays Shopping Centre, we offer something for everyone. With a history of 135 years of supporting people of all ages in Rotherhithe and Bermondsey, we bring people together for mutual support, fun and friendship, with a wide range of services and activities for older people and other adults, along with volunteering and children and families’ projects.

Over the last five years, we have developed an extensive children and families programme, targeted at those living in poverty. Building on a strong track record, we intend to continue to expand its reach and ensure it is designed to meet local and changing needs, such as the impact of the cost-of-living crisis. Since the onset of the pandemic, we have been building a focused intergenerational offer including short-term projects led by specialists, which we plan to further embed into our overall programme of delivery. Alongside all of this, we offer a programme of activities for local adults including tai chi, yoga and a bridge club, as well as engaging the community through hired use of our venues.

We are building our offer whilst staying focused on our aims: ensuring that everyone feels part of a community and that no one is isolated or lonely. We are looking for a fresh pair of eyes to help us to scale up this work.