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Reviews of Old Thameside Inn

Clink Street, London SE1

 

Some reviews on this page may refer to a previous operator of the same premises.
Choose another place if you want to enjoy your meal
It’s such a pity that the staff of this lovely pub located on the bank of the Thames is so rude and unpleasant!
A friend of mine and I called in to have lunch after seeing a performance at The Globe, so it was after 3 p.m. We managed to find a table on the terrace and were going to enjoy a pleasant lunch enjoying the view of the riverside. I went to the bar since at that time waiters didn’t take orders. After waiting a quarter of an hour in the line I was queue-jumped by a guy just before my turn. The barman called Darren served him the beer, but I didn’t say a word avoiding confrontations. Then I started ordering.
To begin with, I asked the bartender to recommend me an English beer, but he served me an Italian one, since –as he explained- he hadn’t heard the part of “English” and the Italian was his recommendation. He didn’t want to serve me another pint since the Italian one was already put in the glasses. When I was going to ask for the meal he asked the number of the table, which I didn’t know and I told him I was going to check this. He replayed that he wasn’t going to wait for me because of the queue. I asked whether he could take my order when I’m back without making me wait all the line again, but he said no. I asked for a complaints book, and he answered that I had to wait till he attend all the people in the line. That Darren guy was unhelpful, rude and unpleasant all the time.
I went back to the table and find its number, it was put in a small dot on the corner of the table. It seemed to be a normal practice in English pubs, but we weren’t aware about this. Eventually my friend and I decided not to drink the Italian beer we paid for and to have lunch in another pub enjoying local food and beverages.
Old Thameside typical of M&B
reading the previous reviews, its best to let people know that this is an M&B managed house in the nicholsons brand.
the manager is only concerned with meeting targets and being in the Nicholson Millionaires club ( turnover of 1m per year). he is under sooo much pressure to do this he probably forgets what a real publican should be like.
As for the staff, they are the lowest paid pub workers in the country ( even weatherspoons pays more) so that is why you will more than likely be served by the bottle of the barrel.
How do I know this? I was an M&B manager. would I go back? NO WAY!
There thats my axe grind and also why i would never go into that pub again!
WORST PUB I HAVE EVER BEEN TO
Last week I got screamed at by a member of staff and also the Duty Manager for daring to complain that a waitress had thrown my (full) glass of wine away. Without being too dramatic, I have never experienced such awful service. There are really no words. Such a shame as it's a lovely pub aesthetically with beautiful surroundings. Oh, and the food was dire also. Have fun!
Appalling service and staff attitude - AVOID!
Tried to sit down and get some food, but ordering was such a huge ordeal with rude and unhelpful staff. They were unable to serve starters followed by main course, yet claim to aim to offer a first class service!

Asked to speak to the manager who was more abrupt than the staff and had more attitude. He couldn't have cared less.

Avoid! I do not recommend. There are plenty of other places to eat within 5 minutes walk and I definitely suggest you try and find somewhere nearby :)

Where an establishment has changed hands or rebranded, reviews on this page may refer to a previous operator of the same premises.

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Food & drink