Whilst the food was enjoyable, the staff are STILL the rudest in the area. Customer service is clearly NOT something they know anything about. A glass of water was asked for which never arrived, to which we were told "but my colleague was on the phone!"
On paying the bill of £14, our change from the £20 note we gave in was never returned and so had to be asked for. This was slammed down on the table !
We were made to feel as if we were interrupting them by being customers.
The attitude of one female member of staff in particular was appalling - everything was just too much trouble for her.
Unless they can manage to change the attitude of their staff, DON'T GO !!!
I have recently at gatwick and there was one there too, is this some sort of chain?? shop local!
It's worth going in just to watch him loose it, with constant huffs, puff and shruggs of the shoulder.
I really want to take him to one side and suggest he thinks about a different career!
Poor guy, he looks really ill with stress.
Some of the staff are excellent, or at least friendly and trying which is rare to see in London.
The food can be good, though the prices are a bit steep for average diners.
Takeaway food is the let-down and the reason I'll never go back. Slow, expensive and very poor quality.
A £8 Caesar salad eating in is dear, but a good size and a satisfying meal. For takeaway it's the same price for something a quarter the size!
When I complained and pointed out the rotten greens and lack of Bacon (having paid the extra) I was asked 'what do you want us to do about it?'
If they think it's acceptable to present that to a customer for £8, they've already lost me I'm afraid. I wont be going back.
As far as coffee, it's terrible. Make the journey to Monmouth in the Borough market where they use trained baristas.
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